Z
Zendesk AI
0.0
(0 reviews)Customer service platform with AI bots, ticketing, live chat, and omnichannel support management.
Zendesk is a customer service platform with AI-powered bots, ticketing, live chat, and a knowledge base. The AI agent can handle common customer questions and route complex issues to human agents with full context. Zendesk supports email, chat, phone, social media, and messaging channels in one unified workspace. Trusted by businesses of all sizes for scalable customer support.
Features
- AI-powered ticket routing and classification
- Omnichannel support (email, chat, phone, social)
- Knowledge base with AI search
- Customer satisfaction surveys
- SLA tracking and automation
- Custom reporting and analytics
- Self-service customer portal
- Agent workspace with customer context
Company Information
Zendesk Inc.
Founded 2007
acquired
cloud