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Intercom

(2 reviews)

AI-first customer support platform with chatbot, live chat, help center, and ticketing in one system.

Intercom is an AI-first customer support platform that combines a chatbot (Fin AI Agent), live chat, help center, and ticketing in one system. Fin AI can resolve up to 50% of support questions instantly using your help center content. When it cannot answer, it routes to a human agent with full conversation context. Also includes proactive messaging, product tours, and customer data enrichment.

Features

  • Fin AI chatbot for instant resolutions
  • Shared inbox for team support
  • Help center with AI search
  • Ticketing and SLA management
  • Proactive messaging and product tours
  • Customer data platform
  • Automation workflows and routing
  • Messenger widget for website/app

Company Information

Intercom Inc.
Founded 2011
series_d
cloud